We’ve seen a big increase in the number of action learning training sessions we’ve delivered in the last 12 months. If you have attended one of my AL sessions you will probably recall the ‘F for Flowers’ example used. We have recently been approached by several businesses asking in what circumstances other than team meetings […]

If you can spare a few minutes read this interesting article from Harvard Business Review: https://hbr.org/2010/07/stop-trying-to-delight-your-customers.   This article raises the point that whilst poor customer service can cause customers to leave there is a limit to how good your service has to be to make them stay. Simply put, for any business there should […]

Read Isla’s recent article published in The Telegraph on ‘Getting your employees to perform in front of clients’… From finding workers with the right attitude to delegating duties, discover how best to equip your employees to represent your business brilliantly! http://www.telegraph.co.uk/sponsored/business/sme-home/business-tips/12152521/client-relations.html    

Greater Manchester businesses- would you benefit from 3 days of fully funded training designed specifically for your business to help you achieve more growth? The types of support we can offer are varied. On previous, similar programmes topics have included: Strategy Business Modelling New Markets Leadership and Management Tendering for contracts Growth Planning Sales and […]

Here’s an idea for the brave…. Have you ever asked for anonymous feedback on your business idea? Too often when we ask people for feedback they are worried about our feelings, they either refrain from any worthwhile criticism or caveat it to such a degree that it’s easy for us to ignore or rationalise it. […]