In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. The reality of […]

In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. Platforms like twitter […]

In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. Depending on the […]

    “Big Assist is a programme for infrastructure organisations in the voluntary, community and social enterprise sector; delivered under contract to the Big Lottery Fund by the National Council for Voluntary Organisations (NCVO).   The programme works to support infrastructure organisations based in England, to be more efficient, effective, sustainable and better able to […]

In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. We all know […]

In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. When something has […]

Could a move (even a temporary one) away from Westminster act as a mini-catalyst for some real dialogue between SMEs and MPs? Read Isla’s view in a recent article published in The Telegraph: http://www.telegraph.co.uk/sponsored/business/volvo-business/small-business-advice-ideas/11809640/what-will-parliament-relocation-mean-for-smes.html  

In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. If a customer […]

In this latest series of blogs we are looking at Customer Service. Specifically, how are changes in the way we all interact with brands, affecting what we expect from smaller businesses. This blog series will attempt to give you ideas for small changes you could consider in order to improve customer experience. This old adage […]